Returns & Refunds

Check your order at delivery

We recommend you inspect the sealed package with the courier at the time of delivery. If the box is visibly damaged or tampered with, you may refuse delivery on the spot.

Damaged, defective, or wrong item

If your product arrives damaged, defective, or is the wrong model, we will replace it free of charge. Please:

• Contact us within 48 hours of delivery at 0333 6173727 on WhatsApp.
• Share a photo or short video showing the issue while opening the package.
• Keep the product and all its parts and packaging.

Once verified, we will arrange a replacement. We cover the cost of a replacement caused by our error.

Hygiene & used products

For health and hygiene reasons, we do not accept returns or issue refunds for this product. Where a product is damaged, defective, or the wrong model, we will verify the issue and arrange a replacement.

Change of mind

If you change your mind, contact us within 12 hours of placing your order and before dispatch. We will cancel the order at no cost. Once an order has been dispatched or delivered, it cannot be cancelled or returned for a change of mind.

No refunds

This is a personal-hygiene product. We do not offer refunds. If your order is verified as damaged, defective, or incorrect, we will provide a replacement only.

How to start a replacement request

Call or WhatsApp 0333 6173727, or email info@nd-facility.com with your name, order details, and a description of the issue. Our team will guide you through the next steps.