Privacy Policy

Information we collect

When you place an order or contact us, we collect only the details needed to process and deliver your order:

• Your full name
• Your mobile number
• Your delivery address and city
• The product model and quantity you ordered
• Basic technical data such as the campaign or link you arrived from (UTM parameters), used to understand which of our ads work.

We do not collect payment card details. All orders are Cash on Delivery, so payment happens in person with the courier.

How we use your information

• To confirm your order by phone before dispatch.
• To pack, book, and deliver your order through our courier partners.
• To contact you about the status of your order or delivery.
• To handle returns, replacements, or support requests.
• To improve our products, service, and advertising.

Sharing your information

We share your name, phone number, and address with our courier partners (such as PostEx, GPO, or Daewoo) solely to deliver your order. We do not sell your personal information to any third party. We may share information where required by law.

Cookies

We use a small number of first-party cookies, including one that remembers your chosen site language. See our Cookie Policy for details.

Data retention

We keep order records for as long as needed to run our business, meet legal obligations, and handle any after-sales support. You may ask us to delete your details at any time by contacting us.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by calling or messaging us at the numbers below.

Contact us

Questions about this policy? Call or WhatsApp us at 0333 6173727 or email info@ndfacility.com.